At clickcultureltd, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return under the conditions outlined below.
Return Period
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
Return Eligibility
To qualify for a return, the item must:
Be unused and in the same condition as received
Be returned with original tags and packaging
Include a receipt or proof of purchase
Returns that do not meet these conditions may not be accepted.
How to Start a Return
To request a return, please contact us at:
Email: clickcultureltd71@gmail.com
If your return request is approved, we will provide instructions on how and where to send the item.
Return Address:
1 St Clement Pl
Dundee DD3 9NZ
United Kingdom
Items returned without first requesting approval will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us as soon as possible so we can review the issue and arrange a replacement or refund where applicable.
Non-Returnable Items
Certain items cannot be returned, including:
Perishable goods (such as food, flowers, or plants)
Custom or personalized products
Personal care items (such as beauty products)
Hazardous materials, flammable liquids, or gases
Sale items
Gift cards
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Exchanges
If you would like a different product, the quickest option is to return the original item (if eligible) and place a new order once the return has been approved.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within approximately 10 business days. Processing times may vary depending on your bank or payment provider.
If more than 14 business days have passed since your refund was approved and you have not received it, please contact us at:

clickcultureltd71@gmail.com